FAQs

Is it possible to have the favourite driver?

Yes, indeed you can! You just have to email us to our team at info@chelseacabs.co.uk with the details of driver and we will attach the note to your file.

How can I pay my bill?

You can pay your via cash or online payment Direct Debit, Credit/Debit Card or by BACs payment. If you need to change your account payment method then please contact us at info@chelseacabs.co.uk.

How do I find my driver at the airport?

At airport, the driver will be waiting for you with name board in the arrivals hall. We will also send you a text on the arrival of the vehicle. You will receive the entire information regarding the vehicle (registration number, colour) and also the details of the driver (name, mobile number). In any case, you cannot find the driver in the arrivals hall then contact us at our operating centre on 020 7060 6811

How do I get a receipt for a debit/credit card journey?

Kindly note that the receipt will be issued to you after a journey has been accomplished, not before that. At the time of booking, you should provide your email address to our operators so that we can send you copy of receipt to it after the completion of your booking. If any case you have problems in opening the receipt then you can email us at info@chelseacabs.co.uk or you can call us at 020 7060 6811 then we will send you a PDF attachment to the email. It is note that our drivers are unable to issue any of the receipts of debit or credit cards.

What if I booked a standard vehicle but upon arrival I found that I will need a larger vehicle! Where do I stand?

There are some cases when passengers underestimate the amount of the luggage they are carrying or the space of luggage. In order to resolve the issue we can provide you with the option of sending you a larger vehicle subject to new agreed quote or if a larger vehicle has arrived.

What if my flight is delayed?

Chelsea Minicab will check the status of flight in every 20 minutes with the relevant airport regarding any delays. We will only send the driver when the airport has displayed the supported landing time. Please Note: Airport confirmations are not always 100% authentic; we strive to do our best. Chelsea Minicab are not liable for the delays by the airline i.e. Baggage, immigration, aborted landing, etc.

Do I pay the same fare every time?

All the fares are automatically generated, therefore if you travel from A to B each time the fare should be the same but it is notify that only during the peak-time the fares can be slightly higher. Peak Hours are Monday-Friday 07:00-09:00 and 17:00-19:00.

What if I forgot my account login/password?

In a case if you forgot your account login/password, you can email us at info@chelseacabs.co.uk or you can call us at 020 7060 6811, we will be happy to help you out in your matters.

What are your opening hours?

We are available for you by 24/7 throughout the year.

Does the Driver will help taking the luggage into my flat/house or come inside to give me a hand to take it to the car?

Yes! All the drivers will help you taking your luggage to and from the doors. Nevertheless, our drivers will not be responsible if anything goes wrong, as we have a company policy to not to allow the drivers enter in the premises.

How can I stop getting promotional texts?

You can unsubscribe or opt out of text messages via SMS or email by Chelsea Minicab on your mobile phone.